Refund policy

General Scope and Logistics Model
This store operates under a direct fulfillment model with items dispatched from international supply and logistics warehouses. By placing an order, you explicitly agree to these terms. To the maximum extent permitted by applicable law, the store disclaims liability for any direct, indirect, incidental, or consequential damages resulting from product misuse or carrier shipping delays.

Return Process and Return Address
Prior Authorization Required: Returns must be requested and approved in advance by contacting imperialonegolden@gmail.com. Unapproved returns will be automatically rejected.
Return Address: Because items are shipped from multiple fulfillment hubs, the exact return warehouse address will be provided exclusively via email upon return authorization. Do not return items to our registered corporate address or unconfirmed locations; unauthorized returns will be rejected and rendered ineligible for a refund.
Shipping Fees and Customs: Return shipping costs, tracking, insurance, and any applicable import taxes or customs duties are the sole responsibility of the customer. Original shipping fees are non-refundable.

Return Eligibility and Timeframes
EU Residents: Pursuant to EU consumer protection rights, you have a statutory right to cancel or return your order within 14 days of delivery without providing justification.
Global Customers (USA, Japan, China, Rest of World): Returns evaluated within 30 days of item receipt at our sole discretion. Sale items, promotional goods, and gift cards are final sale and non-refundable.
Product Condition: Returned items must be unworn, unused, unwashed, unaltered, with all original tags attached and in original intact packaging. Proof of purchase is required.

Damages, Defects, Malfunctions and Anti-Fraud Verification
Inspection and Mandatory Reporting Window: Customers must thoroughly inspect their shipment upon delivery. Claims regarding damaged, defective, or malfunctioning products must be submitted within 48 hours of delivery to imperialonegolden@gmail.com along with a detailed explanation and initial supporting media.
Mandatory Physical Return for Technical Inspection: To prevent digital fraud, image manipulation, and AI-generated media claims, no refunds, store credits, or product replacements will ever be issued solely on the basis of photographs or video recordings. To qualify for a defect claim or warranty evaluation, the physical item must be returned to the designated fulfillment warehouse at the customer's sole expense.
Damage Assessment and Liability Standard: Upon receipt of the returned item at our inspection facility, a technical assessment will be conducted to determine the origin of the damage:
Factory Defect or Manufacturer Fault: If the inspection confirms a genuine manufacturing defect or non-user-induced malfunction, we will issue a replacement unit or process a refund at our discretion.
Customer-Induced Damage or Misuse: If the assessment reveals that the damage, breakage, or malfunction was caused by customer misuse, improper handling, accidental damage, alteration, or neglect, the claim will be strictly denied. No refund will be issued, and the item will only be returned to the customer at the customer’s additional expense.

Non-Returnable Items
For hygiene, safety, and legal reasons, we do not accept returns or refunds for:
Perishable, custom-made, personalized, or special-order items.
Personal care, cosmetic, and beauty products.
Hazardous materials, flammable liquids, or gases.
Sale items, promotional items, and gift cards.

Exchanges
We do not process direct exchanges. Please request a return for the unwanted item and, once approved, place a new order online.

Refunds
Upon receipt and inspection of your return at the designated fulfillment center, we will notify you of the approval status. Approved refunds will be credited to your original payment method within 10–14 business days. Original shipping fees and customs charges are non-refundable. We are not responsible for processing delays attributable to your payment provider. Contact us at imperialonegolden@gmail.com if you haven't received your refund after 15 business days.